Frequently Asked Questions

Question:

What qualifications and experience do the TOC Medical Spa nurses possess?

Answer:

Each TOC Medical Spa nurse is a licensed RN with extensive training in the aesthetics field. Several of them are also trained as surgical (operating room) nurses.

Question:

Do I need an appointment? If so, how far in advance?

Answer:

Yes, please schedule an appointment to consult with a nurse, physician, or receive a treatment. Appointments are not needed for discussion and purchase of non-prescription cosmetic products. Booking at least two weeks in advance helps ensure scheduling at a date and time most convenient for you.

Question:

Should I tip the provider for cosmetic services?

Answer:

The nurses respectfully request that you do not tip them for their services.

Question:

What is TOC Medical Spa’s Cancellation Policy?

Answer:

For appointments with a registered nurse:
We require at least 24 hours’ notice of any cancellation or rescheduling of appointments in order to avoid a cancellation fee of $50. To ensure that we can accommodate the day’s schedule properly, TOC Medical Spa will also require that if an individual is more than 10 minutes late for his or her scheduled appointment, that appointment will need to be rescheduled for another time and the cancellation fee of $50 would be required.

Question:

What happens if I miss my cosmetic consultation with the doctor?

Answer:

In order to best serve our patients, we strive to schedule adequate time for each visit. If you are unable to keep a scheduled appointment, we require 24-hour prior notice of cancellations. If you do not give 24 hours’ notice, you will be required to pay an $85 pre-payment in order to schedule any future consultations. Emergencies will be handled on a case-by-case basis.